How to deal with bad customer service?
Here is the story again
I ordered laminate flooring at home depot including installation.I had wall to wall carpet and so i had to pull it out and move all my furniture,unplug my tv,pc and all the night before as they were coming in the next morning.But when they came in that morning and unwrapped the materials the we had special ordered thru HOMEDEPOT a week before they discovered that it did not include any moulding.And so for that the guys said we have to wait another whole week as it has to be special ordered.In the meanwhile we'll be without any carpet on the cold concrete floor, without furniture and any tv/pc/entertainment.My question is How to exactly deal with this the proper way because i don't to want to speak with some store manager and have to wait for a resolution.Should i contact thier corporate office and if i do which would be better a verbal or Written?Any specfics i should mention/any special wordings i should use?PLEASE HELP ME!I am so pissed with them!Thanks alot!
**this a follow up question what i posted yesterday** I spoke to the store manager yesterday night and she said any compensation could be only done or discussed after the job is done.WHAT SHOULD I DO ?Shall i just ask for a refund? I was very polite and did not pose any question like i need a compensation.
The problems i am havibg right now because of all this mess -
-Cold concrete floors
-Floor condition not suitable to move back the furniture for the time being.
-Lost wage for the dayoff i took on the day of installation
-No TV or any entertainment or in other words no living room.
-Its gonna take another week for them to get the material and resume and i will wait for that long!
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Herman Miller Fully Adjustable AERON Office Desk CHAIR US $377.09
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7 WOOL COMFORTABLE OFFICE DESK ARM CHAIRS USED US $199.99
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 HENREDON SET of 4 GAME TABLE CHAIRS or OFFICE CHAIRS US $152.50
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They inconvenienced you.Find out DISTRICT managers name and call him,record conversation,let him know whats going on and how you can be compensated for the inconvenience.If you still get no satisfaction take them to civil court.OR cancel everything-did you give them any money yet?What a bunch of losers.Sue them for any money already paid if they won’t give it to you.
Call the corporate office, they should be much nicer and more understanding than the local store management. Discuss your problem and your distress at not being told prior to ordering that molding was not included in the package. What an inconvenience. If you write a letter, they probably won’t read it before the installation, so definitely call. Good Luck with this situation.